Type less. Bill more. Widen the margin.
Freightform’s AI works your ops inbox. It reads the emails, WhatsApp chats and PDFs you forward onto the shipment, catches the costs you paid but haven’t billed, and drafts the recharge.
Hong Kong to Rotterdam, 1×40HC HBL 00417732
| What you sell | |
|---|---|
| Ocean all-in Quote email | 2,400.00 |
| What the agent billed — Expected | |
| Ocean freight DN 24-0381 | 1,650.00 |
| Destination THC DN 24-0381 | 280.00 |
| D/O fee DN 24-0381 | 170.00 |
| Agreed all-in WhatsApp, 3 Mar | 2,100.00 |
| What the agent billed — Exception | |
| Detention, 4 days Not in the deal | 480.00 |
Sell
US$2,400
Actual bill
US$2,580
Margin
−US$180
Detention US$480 was never in the deal. Recharge it, dispute it, or absorb it.
Your team chooses one
- Recharge customer
- Dispute
- Absorb
Final bill ≠ what you quoted. And the customer may already be invoiced.
The rate is agreed in March. The expensive exception lands weeks later on the debit note, after the quote is forgotten and the customer invoice may already have gone out.
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3 Mar
Agent, WhatsApp
“All-in US$2,100. Dest THC and D/O included.”
Retyped into the quote
-
4 Mar
Quote to customer, email
US$2,400 all-in.
Filed in someone's sent items
-
5 Mar
Booking, email
Cargo details, parties, cut-offs.
Retyped into the TMS
-
18 Apr
Trucker bill, PDF
Haulage and waiting time.
Retyped into accounts
-
2 May
Agent debit note, PDF
Detention, US$480. Nobody accrued it.
Exception paid by you. Never billed.
Forward it. Check it. Bill it.
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Forward it
Forward the ops inbox, or a WhatsApp export. The AI reads each document, files it on the right shipment, and matches it to the deal.
- Before
- Quotes, rates and bills are spread across WhatsApp, email and spreadsheets.
- After
- The AI files everything on the shipment, already matched to the deal.
-
Check it
The AI flags what isn’t in the deal and the lines it is unsure of. Your team confirms in a click, rather than typing it all in.
- Before
- Someone retypes every bill into the TMS and the quote.
- After
- The AI reads it all. You confirm in a click, and only the unsure lines need a look.
-
Bill it
The AI checks every cost against what you agreed and what you invoiced. You approve each exception (bill the customer, dispute it, or absorb it). The AI drafts the recharge or dispute; your team sends it.
- Before
- The exception turns up weeks later, after the customer has been invoiced.
- After
- The AI flags the exceptions against the deal and what you already invoiced, and drafts the recharge or dispute emails to fix.
Helping forwarders expand their margins
Find hidden margins in your billsEveryone works from the same shipment
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Management
Real margin per shipment, with the unbilled exceptions flagged. Handle more shipments without hiring.
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Operations
The AI keys the paper in. Your team handles the exceptions. When someone is on leave, the rates, chats and bills are still on the shipment.
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Accounts
The AI prepares a short list at month-end, with the evidence attached. You decide: bill it, dispute it, or absorb it.
Keep your TMS. No migration.
CargoWise, Magaya or Excel stays your system of record. Freightform’s AI does the reading, filing and checking around it, and shows who pays the difference.
- It reads the inbox for you — bookings, rates and bills land on the shipment, already matched to the deal.
- It says when it is unsure, never guesses, and nothing is billed or sent without your team’s approval.
- It drafts the recharge or dispute with the evidence attached, so margin per shipment is real.
Improve your margins in four weeks
White-glove from day one: we set up your accounts and a dedicated ops inbox, then run up to three months of historical bills plus four weeks of live data with your team.
- Look-back
- Up to three months of historical bills and customer invoices. We flag the costs you paid and never billed, with the evidence behind each one.
- Live inbox
- One dedicated ops inbox for 4 live weeks. We file what lands, measure minutes per shipment before and after, and count documents filed without anyone typing.
What’s included
- Review up to three months of historical bills and invoices
- Initial setup and implementation of the pilot with a dedicated ops inbox
- White-glove service: we run the pilot with your ops desk
- Evidence report: unbilled exceptions, docs filed, time sample
After that, a monthly fee by shipment volume e.g. about US$1,250 for up to 1,000 shipments. Unlimited seats.
Questions before you forward anything
Is this an AI agent? Does it act on its own?
It does the desk work on its own: it reads, files, matches and drafts. It never bills, disputes or sends anything without your team’s approval, and it shows what it is unsure of instead of guessing.
How do the documents get in?
Forward the emails you already receive. For WhatsApp, send us a chat export. In the pilot we set up one shared ops inbox with you. Bookings, rates, debit notes and invoices are read and put on the right shipment.
What if it reads something wrong?
Anything the AI is not sure of is shown as unsure, never guessed. Your team confirms it in a click before it counts. Each flagged exception comes with the document it came from.
Does it send anything to our customers or agents?
No. Each exception gets one decision from you: bill the customer, dispute it, or absorb it. Nothing leaves your office until your team sends it.